Call Centers assessments will help you hire the right individuals for a tough to fill position. Typically call centers have extremely high turnover so pre-employment assessments are critical for the positions to try and reduce turnover as much as possible. There are many different types of call center assessments on the market. Skills and behavioral based assessments are most common for call center assessment position but tests such as job fit or culture fit can be just as important. For the most part, you could say call centers are not the most exciting type of job so having the right environment and culture is critical to retention.